Event Overview

The Indian retail and e-commerce industry is a dynamic force that is evolving at a rapid pace in this digitally-empowered world. Traditionally, the retail formats will still command a large share of the market as the main formats quickly cross over to digital in order to create an omnichannel experience. This is fueled by increasing wealth and spending abilities of consumers and several government initiatives for financial inclusion.

The lines between physical and digital are blurring at an aggressive pace, and enabling personalization has fundamentally changed the face of convenience for the curious Indian consumer. The phenomenal growth of eCommerce in a positive direction indicates that the total market value grows exponentially. The demand is rising from a large base of consumers together with considerable adoption of smartphone and increased usage of digital payment modes such as UPI. New and exciting models like Quick Commerce, social commerce are all driving value, giving consumers fast solutions for their instant gratification needs, as well as community-based shopping experiences.

Even though there is dynamic growth, the local retail and e-commerce markets do have addressable challenges, such as developing infrastructure and a need to build stronger consumer trust for online purchases. Those challenges are dwarfed by huge potential growth, based on a large consumer base, ongoing technology improvements and a young population. Aligned with resilient traditional retail and disruptive e-commerce, India will be a key player in determining the future direction of global retail and e-commerce.